Refund & Cancellation Policy

This policy explains when you can cancel, when a refund is available, and how refunds are handled. It is written to be read, not to hide things in fine print. If anything here is unclear, ask us before you buy — that is the whole point of publishing it.

Scope

Edge Tech Gurus provides technology services to businesses: monthly plans for running AI automations and chatbots, one-off project work such as websites and custom builds, and managed services including paid advertising and social media marketing. This policy covers refunds and cancellations across all of them.

It forms part of our Terms of Service. Where you also have a separate written agreement or proposal with us, that agreement takes precedence if the two ever differ. Payments are processed through PayPal.

Subscriptions

Plans are billed monthly and run month to month, with no minimum term. Each plan includes a monthly usage allowance — for example a number of chatbot conversations and automation runs — that resets at the start of each billing period.

How billing works. At the start of each month we issue an invoice for the coming period, which you pay by card or PayPal from the Billing area of your client portal. A new invoice is raised automatically each month for as long as your plan is active, so the plan continues on a rolling basis. Paying an invoice covers that period and keeps your automations and chatbots running through it.

How to cancel. You can stop your plan at any time by telling us not to raise the next invoice — either through your client portal or by emailing us. Cancellation takes effect at the end of the period you have already paid for: it is not immediate, and it is not backdated. Your plan stays active and your allowance stays available until that period ends, and then no further invoice is issued.

No partial-month or prorated refunds. Because you cancel by declining the next invoice rather than in the middle of a paid one, cancelling does not create a refund. We do not refund part of a month, and we do not prorate. You keep full access until the end of the period you paid for.

Your usage allowance. Allowances are per month and do not carry over. Whatever you have used in a period is used; there is no credit or refund for an allowance you did not use, and cancelling does not roll unused allowance into a payout. Our usage caps are soft — if you approach or pass an allowance we warn you and keep your systems running rather than cutting them off, and we contact you about the right plan rather than billing you automatically for the overage.

First-month money-back guarantee. If you are on your first month of a plan and it is not right for you, tell us within 14 days of your first payment and we will refund that first month in full. This applies once, to a client's first plan only. After the first 14 days, and on every month after the first, the "no partial-month refunds" rule above applies — you cancel by declining the next invoice.

Failed or missed payments. If an invoice is not paid by its due date, your plan does not stop straight away. You have a grace period of 7 days, during which your automations and chatbots keep running and a reminder goes out. If the invoice is still unpaid after that, the service is paused — your automations and chatbots stop, but your data and configuration are kept. Paying the outstanding invoice restores your plan and its allowance for the period. Nothing is refundable here because nothing extra has been charged — an unpaid invoice simply means that period was not paid for.

Upgrades and downgrades. You can move between plans by asking us. An upgrade can take effect straight away: we raise an invoice for the new plan and the higher allowance applies once it is paid. A downgrade takes effect from your next billing period, so you keep the plan you have paid for until it ends. We do not prorate part of a month, and changing plan does not generate a refund of a period already paid.

Project work (one-off engagements)

Project work — a website, an integration, a custom automation build — is scoped and quoted before we start, and set out in a written proposal. This section covers refunds on that kind of engagement.

Deposits. Most projects begin with a deposit of 50% of the quoted fee, which secures your place in our schedule and covers the initial planning and setup. The deposit is refundable up to the point we begin work — if you cancel before the kickoff, we return it, less any third-party costs already incurred on your behalf. Once work has begun, the deposit is non-refundable because it has been earned against time already spent.

Milestone-based work. Where a project is billed in milestones, a refund may be available for a milestone that has not yet started. Work that is already delivered, or in progress, is not refundable. We do not ask you to pay for work we have not done, and we do not refund work we have.

Delays caused on your side. Projects depend on you giving us what we need — content, materials, approvals, and access to accounts or systems. If work stalls because those are not supplied, that does not create a refund entitlement, and time we have set aside or spent waiting remains chargeable as agreed.

Scope changes. If you change what you want after work has started, we will re-quote the affected part. Fees already paid for work that has been done or is under way are not returned; they are set against the work delivered, and the new scope is priced from there.

If we cancel or cannot deliver. If we end an engagement or are unable to complete it, you pay only for work actually delivered up to that point, and we refund the balance of anything paid in advance for work not done. We will hand over completed deliverables and the accounts and repositories they live in.

Paid advertising and managed services

Managed advertising involves two very different kinds of money, and this policy treats them differently. Read this section before you start an ad campaign with us.

• Our management fee is what you pay us to plan, build, run and report on your campaigns. This is our fee and, where a refund is due, it is the part that can be refunded.
• Ad spend is the money paid to the advertising platforms themselves — Meta, Google, TikTok, LinkedIn and the like — to show your ads. It is not our money and we do not keep it.

Ad spend already placed is non-refundable, in every case.Once your budget has been spent with a platform, that money is gone to the platform and cannot be recovered by us, whatever the result of the campaign. We cannot refund spend we never received and cannot claw back. If you ever want to reduce risk here, we can cap budgets and pause campaigns quickly — but spend that has already run is final.

Management retainers. Managed services run on a monthly retainer and can be cancelled with 30 days' notice. During that notice period we keep managing your campaigns and the retainer remains payable. The current month's management fee is not prorated or refunded once the month is under way; cancellation takes effect at the end of the notice period. Any future month that has not yet begun when you give notice is not charged.

Third-party and pass-through costs

Some things a project needs are bought from other companies on your behalf: domain names, hosting, software licences and subscriptions, API credits, paid plugins, and stock images or other assets. Once we have purchased any of these for you, the cost is non-refundable, because we have already paid the provider and generally cannot recover it. Wherever we can, these are set up in your own name and billed to you directly by the provider, so the relationship — and any refund of them — is between you and that provider under their terms.

Results disclaimer

We commit to the scope, the standard of work and the timescales set out in your proposal or plan. We do not guarantee specific business outcomes — search rankings, numbers of leads, conversion rates, sales, or particular advertising performance — because those depend on your market, your offer, and other factors outside our control.

A campaign or build that was delivered as agreed but did not produce the result you hoped for is not, on its own, grounds for a refund. This is not us stepping back from the work: if something we delivered is not what was agreed, that is a different matter and we will put it right.

How to request a refund

To ask for a refund, email us atbilling@edgetechgurus.comand include:

• the email address on your account or the name of your business;
• the PayPal transaction ID, invoice number, or receipt;
• what the payment was for, and why you are asking for a refund.

Please raise a refund request within 30 days of the payment concerned. We aim to acknowledge every request within two working days and to reach a decision within seven working days, coming back to you sooner where we can.

How refunds are issued

Approved refunds are returned through PayPal to the original payment method used for the purchase. We do not issue refunds by other routes or to a different account. Once we process a refund it usually reaches you within 5–10 business days, depending on PayPal and your card issuer or bank.

Where PayPal charges a transaction fee on the original payment, that fee may not be returned to us when we refund, and so may not form part of the amount refunded to you. We will tell you if this applies to your refund.

Chargebacks and disputes

If something has gone wrong, please contact us first atbilling@edgetechgurus.combefore opening a PayPal dispute or chargeback. Almost everything is faster to resolve directly, and we will respond quickly. A dispute freezes the payment and slows a resolution down for both of us, whereas a message to us usually sorts it out in a day or two. If we cannot resolve it between us, you are of course still free to use PayPal's dispute process.

Consumer rights

Edge Tech Gurus sells to businesses. Statutory cancellation rights that protect consumers buying at a distance — such as the UK and EU 14-day right to cancel — generally do not apply to business customers, and this policy is written on that basis.

Nothing in this policy removes or limits any right you have by law where you do qualify as a consumer. If you are a sole trader or an individual buying outside your trade, and mandatory consumer-protection law gives you a cancellation or refund right, that right stands regardless of anything said above.

Changes to this policy

We may update this policy from time to time. When we do, we change the "last updated" date at the top of the page, and the current version always applies to payments made after it takes effect. Material changes will be notified to active clients.

This version is effective from August 2026.

Contact details

Edge Tech Gurus
Billing and refunds:billing@edgetechgurus.com

Governing law

This policy and any refund or cancellation under it are governed by the law of the jurisdiction named below, and disputes are subject to its courts.