Work
The shape of the problems we take on.
Written as problem and approach rather than as a highlight reel. Named references are available on request.
- Professional services
Lead intake automation
The problem
Enquiries arrived through three forms and a shared inbox, then were retyped into the CRM by whoever noticed first. Follow-ups were missed on the days it got busy.
What we built
One intake endpoint feeding an n8n workflow: deduplicate against the CRM, enrich from the company domain, route by deal size, and post to the channel the team already watches.
- n8n
- HubSpot
- Slack
- E-commerce
Storefront rebuild and tracking repair
The problem
A slow theme, and a reported cost-per-acquisition that did not match what the finance spreadsheet showed at the end of the month.
What we built
Headless storefront on a static front end, then a rebuild of conversion tracking server-side with deduplication so platform numbers reconciled with actual orders.
- Shopify
- Astro
- Meta Ads
- GA4
- Training provider
Support chatbot and document processing
The problem
The same twenty questions arrived every intake week, and enrolment forms were being checked by hand against uploaded documents.
What we built
An assistant scoped to the published handbook with a clear handover to a person, plus a document pipeline extracting and validating enrolment fields before a human approval step.
- OpenAI API
- Airtable
- Make
Have something that looks like one of these?
Tell us what is happening today and what you want to be different. We will say whether it is a fit.